FAQs
Question: How do you choose the locations for your guided walks?
Answer: We carefully select our guided walk locations based on their natural beauty, accessibility and our previous experiences on visits to the area. If we have had a great experience we want you to as well..
Question: Are your guided walks suitable for all fitness levels?
Answer: We offer guided walks of varying difficulty levels, allowing participants to choose walks that match their fitness and hiking experience. We can recommend walks suitable for different fitness levels.
Question: How long do your guided walks typically last?
Answer: The duration of our guided walks varies depending on the location and difficulty level. On average, our walks range from 3 to 6 hours, allowing participants to fully immerse themselves in the surroundings.
Question: Do you offer customized tours or walks?
Answer: Yes, we offer customized tours and walks tailored to the specific preferences and interests of our clients. We can work with you to create a unique experience that meets your requirements.
Question: What type of landscapes can I expect to see during your tours?
Answer: Our tours cover a diverse range of landscapes, including rugged coastlines, serene lakes, lush forests, and majestic mountains. Each location has its own distinct character and photographic opportunities.
Question: How many people are typically in a guided walking group?
Answer: The group size for our guided walks varies, but we aim to keep them small to ensure a more personalized experience. The typical group size ranges anywhere from a solo traveller to 12 participants.
Question: What safety measures do you have in place during your guided walks?
Answer: Safety is our top priority. Our guides are trained in first aid and carry necessary safety equipment. We also assess the terrain and weather conditions before each walk to ensure a safe and enjoyable experience.
Question: Are your guided walks suitable for solo travelers?
Answer: Absolutely! Our guided walks are a great option for solo travelers who want to explore stunning landscapes, meet like-minded individuals, and capture beautiful photographs along the way.
Question: Can you recommend nearby accommodations for participants of your guided walks?
Answer: We can provide a list of recommended accommodations in the vicinity of our guided walk locations, catering to different budgets and preferences. A few are mentioned in the description but we can suggest other types of accommodation if required.
Question: What makes your walks different?
Answer: The Antrim Rambler offers walking routes and insights cultivated over decades, ensuring every step reveals the atmospheric beauty of mountains and coastlines under the walkers eye. This is authentic discovery, not just a hike..
Question: What's Included and What's Not?
Answer: Rates are for guidance only and do not include accommodation, transportation, food and drink.Personal cancellation, personal accident or personal equipment insurance is not provided or included in the guiding fee.
Question: What if I can't finish the walk or need to turn back early?
Answer: The safety of the entire group is our highest priority, and as we operate with a single guide, the following policy is strictly adhered to:
You must inform the guide immediately if you are feeling unwell, injured, or are struggling with the pace or terrain. The guide will assess your situation and may suggest a brief rest.
It is not possible to leave the group and return to the starting point alone. The guide must remain with the rest of the paying group at all times. For safety reasons, the guide cannot accompany an individual back to the start and leave the remaining participants unattended on the hill.
If you cannot safely continue the walk, the guide's decision will be final and will be based on the safety of all participants. Depending on the location and severity of the issue, this may involve:
• Revising the walking route to a shorter, less demanding version for the entire group.
• In rare circumstances, a request for assistance from a designated support person or Mountain Rescue may be necessary.
By booking, you accept that you must stay with the group for the duration of the walk, so please select a walk that is well within your current fitness and ability level.
Question: What is the policy for late arrivals?
Answer: To ensure a prompt and timely start for all participants, we must strictly adhere to the scheduled departure time. The safety briefing begins promptly at the advertised start time, and we are unable to wait for late arrivals.
We strongly advise all attendees to aim to arrive at the designated meeting point at least 15 minutes before the start time to allow for parking and preparations.
If you arrive after the group has departed, your ticket will be forfeited, and we cannot offer a refund or transfer. The guide will begin the walk at the advertised time, and for safety reasons, late attendees cannot join the group once they have set off.
Question: How can I contact the organiser if I have a question not listed here?
Answer: You can contact us at theantrimrambler@gmail.com
Refunds
Cancellation by The Antrim Rambler (Our Cancellation)
If we, The Antrim Rambler, have to cancel a guided walk due to extreme, unsafe weather conditions, guide illness, or any unforeseen circumstances, you will be offered a full refund or the option to transfer your booking to an alternative date. We will issue all refunds within 7 days of the cancellation being confirmed. We are not responsible for any other costs you may have incurred, such as travel or accommodation.
Cancellation by the Customer (Your Cancellation)
If you need to cancel your booking, you must notify us in writing via email. As we cannot offer percentage refunds through our booking platform, we operate a full refund policy based on the notice period given.
• Full Refund: A full refund will be provided for any cancellations received more than 14 days before the scheduled start time of the walk.
• No Refund: No refund will be provided for cancellations received 14 days or less before the scheduled start time of the walk. This includes situations where you do not show up for the walk.
Service Quality
Under the Consumer Rights Act 2015, if you feel the service provided fell below the standard of reasonable care and skill, you should contact us immediately. We will investigate the matter and if a breach of contract is found, a full or partial refund will be provided.
Transfers
We are happy to transfer your booking to another person or another scheduled date free of charge, provided you notify us at least 48 hours before the walk starts, and the new date has availability.
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The Antrim Rambler is covered by a public liability policy. However, personal cancellation, personal accident or personal equipment insurance is NOT provided or included in the guiding fee. Hillwalking is a risk sport and you do so at your own risk. If you want personal insurance please consider joining Mountaineering Ireland:
https://www.mountaineering.ie/members/registration
Thank you!